Patient Resources

Below are resources for patients outlining your first appointment at the clinic and billing information.

Your First Appointment

Bring your valid health card if you have an appointment with a physician. Your health card will need to be shown each physician visit.
Please arrive 10-15 minutes early for your appointment (see our Find Us page for directions). Parking is free until May, 2021.
All missed appointments are subject to a no show fee. The fee may also be applied to
short-notice cancellations (within 24 hours).
Massage Therapy may be subject to the full appointment fee.
Concussion, Mental Health, and all other specialty appointments require 48 hours
cancellation notice. Missed appointments and appointments cancelled with less than 48
hour notice are subject to a $100 fee.
Please bring appropriate footwear (running shoes) and loose fitting clothing such as shorts, t-shirt or sleeveless shirt and a sports bra for females (especially for those receiving shoulder treatment).
Check in at the front desk when you arrive; you will be given forms to complete.
Bring your Health Care Card to show the receptionist.
We are a high volume specialty clinic and certain circumstances may arise that can cause clinicians to run behind. Please be prepared to possibly experience delays.
Follow-up sessions can be booked with our receptionists.
If your provider recommends an aid-in-recovery (e.g. brace, tape, rehab equipment), it may be available for purchase in our clinic. You are welcome to ask for assistance at the front desk

We accept the following forms of payment – cash, Debit, Visa, MasterCard
We do not see worker compensation board (WCB) and motor vehicle accident (MVA) cases.
Physician and surgeon appointments are billed through OHIP or other provincial health care systems, except for Quebec. You must provide your valid Personal Health Number. All other expenses (e.g. supplies, forms, injections) must be paid for privately. Physicians and surgeons will not see work-related or Motor Vehicle accidents (MVA) cases.
We do not direct-bill any private insurance companies other than federal programs (RCMP, CFB, VA).
For international students for appointments with a physician, we direct bill UHIP
For therapy (physio, massage etc), international students are to pay upfront and submit through Student Services
In all other cases, patients must pay upfront and submit their receipts for reimbursement.
Missed appointment fees are as follows:
> No Show Assessment $55.00
> No Show Treatment $42.50
Massage may be subject to the full appointment
Concussion, Mental Health, and all other specialty appointments are subject to $100 fee
Missed Physician appointments may be subject to $50 fee
The fee may also be applied to short-notice cancellations (within 24 hours)